FAQs (Frequently Asked Questions)

1. Orders and Shipping

Q: How do I place an order on your website?
A: Simply browse our exclusive collections, select your favorite designs, choose your size, and click "Add to Cart." Proceed to checkout and complete the payment process.

Q: Do you deliver across India?
A: Yes, we deliver to all major cities and towns across India.

Q: How long will it take to receive my order?
A: We aim to deliver within 7-10 business days for most locations in India. Delivery times may vary for remote areas.

Q: Can I track my order?
A: Absolutely! Once your order is shipped, you’ll receive a tracking link via email to monitor its status.

2. Payments

Q: What payment methods do you accept?
A: We accept all major debit and credit cards, UPI, net banking, and wallet payments.

Q: Is my payment information secure?
A: Absolutely. Our website uses advanced encryption to ensure your payment details remain safe and secure.

3. Sizing and Customization

Q: How do I know which size to choose?
A: Refer to our detailed size chart available on each product page. If you’re still unsure, feel free to contact us for assistance.

Q: Do you offer customizations?
A: Yes, we provide customization options for select designs. Contact our customer service team to discuss your requirements.

4. Returns and Exchanges

Q: What is your return and exchange policy?
A: We accept returns and exchanges for unworn and undamaged items within 7 days of delivery. Customized pieces are not eligible for returns.

Q: How do I initiate a return or exchange?
A: To initiate a return, visit the “Returns” section on our website or contact us via email/WhatsApp with your order details.

5. General Queries

Q: Do you restock sold-out items?
A: Some of our designs are restocked based on demand. Follow us on social media or subscribe to our newsletter for restock updates.

Q: Can I cancel my order?
A: Orders can be canceled within 24 hours of placing them. Post this period, cancellations may not be possible.

Q: How do I contact customer service?
A: You can reach us at care@shiprakarnani.com or call us at +91-98305-58450 for any queries or assistance.

6. Care and Maintenance

Q: How should I care for my garments?
A: Each product comes with specific care instructions mentioned on the label. For intricate designs, we recommend dry cleaning.